Terms of Service
Refund Policy:
If you would like a refund on your order, or if you experience any problems with your order, please email contact@gold-titan.com with your Order #.
Refunds on recorded Birth Chart Readings must be requested before the recording and delivery of the Reading. Once a Reading has been delivered, no refunds will be issued, under any circumstances.
Refunds for physical items (posters, postcards, clothing items, etc.) must be requested before shipment is made. Once physical shipment has been processed, no refunds will be guaranteed. Refund requests for physical shipments will be granted on a case-by-case basis.
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Refunds for digital items (transit reports, digital downloads, etc.) will not be granted under any circumstance. If you experience a problem with your digital file download, please email contact@gold-titan.com with your Order # and your problem, and it will be addressed as quickly as possible.
For Birth Chart Readings:
If it has been less than fourteen (14) days since you placed your Order (within the expected Delivery Period) and you have decided you would like a refund, refunds must be processed through Gold Titan. Please email contact@gold-titan.com with your Order # and information about your Refund Request. Do not dispute the charge with your bank or credit card company. Any charges that are disputed before contacting Gold Titan directly will be reinstated as per these Terms of Service, and Customer will be subject to an additional Credit Card Processing Fee of $50.00 USD, to cover any and all fines/fees imposed against Gold Titan by Customer’s banking institution or credit card company. If you have reached out about a return and do not hear back within 2 business days, you may dispute the charge in order to ensure a speedy return process. Otherwise, please give Gold Titan opportunity to process your return to avoid banking/credit card dispute fees.
For Physical Merchandise:
Because the expected delivery date for physical items is dependent upon our manufacturer & shipping agent and therefore cannot be guaranteed, please email contact@gold-titan.com with your Order # for any and all requests for refunds on physical item purchases, no matter how long it has been since you placed your order. Do not dispute the charge with your bank or credit card company. Any charges that are disputed before contacting Gold Titan directly will be reinstated as per these Terms of Service, and Customer will be subject to an additional Credit Card Processing Fee of $50.00 USD, to cover any and all fines/fees imposed against Gold Titan by Customer’s banking institution or credit card company. If you have reached out about a return and do not hear back within 2 business days, you may dispute the charge in order to ensure a speedy return process. Otherwise, please give Gold Titan opportunity to process your return to avoid banking/credit card dispute fees.
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For Public Events hosted by the Gold Titan Brand:
Any reservations placed for Public Events hosted by Gold Titan are fully non-refundable. No refunds will be issued for any reservations, under any circumstances. Please note, this policy does not apply if you book Gold Titan for your private event. Please see Cancellation + Rescheduling Policy below for the policy regarding Gold Titan services booked for your private event.
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Cancellation + Rescheduling Policy:
Cancellation or Rescheduling of any Consultation or Private Event Astrology Services must be done more than seven (7) days before the date of the Event or scheduled Consultation. Any bookings canceled one (1) week or less prior to the Event, or seven (7) days or less before an Event, will not be entitled to any refund, whole or partial, under any circumstance.
"Last-minute schedule changes," or date changes made within seven (7) days of the Event date, will be considered a cancellation and any and all new booking dates will be subject to a new, separate booking fee. Last-minute schedule changes will be permitted without incurring a new booking fee, only in the event of true force majeure, or if there was a pre-approved rain date (or second possible event date) set in place and agreed upon by both parties in writing.
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Private Event Setup Requirements:
All private event bookings will require the following accommodations in order for services to be provided effectively.
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Space to perform service (preferably table + chairs).
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Access to a functioning outlet (readings are conducted using a laptop/tablet that requires power connection).
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Access to functioning/stable Wi-Fi/internet connection (Astrology software requires internet connection). For smaller parties with limited guests, Client may provide necessary Birth Information to Vendor in advance in order to eliminate need for a stable Wi-Fi/internet connection. In some instances, Vendor may be able to provide mobile internet Wifi hotspot, though this is not guaranteed.
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4 hour + 6 hour events will require a 30 minute break at (or around) the halfway point (making the total time between setup + breakdown 4.5 hours and 6.5 hours).
Client (you) agrees that failure to provide these requirements may result in a decreased quality of service, or withholding of service entirely if there is not enough space for proper setup. Inability to provide these requirements on the day of the event is NOT sufficient reason for a grant of refund, discount, or cancellation of services. If client's inability to provide required setup affects quality of services or results in withholding of services, client agrees to still pay the full cost of the time reserved, regardless of whether or not the service was effectively provided. It is the Client's responsibility to provide these amenities to ensure services can be provided effectively.
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Legal Disclaimers:
For Birth Chart Readings + Astrology Services:
All Astrological chart Readings are an intuitive interpretation of the planetary influences present at a specific moment; and should not be taken as legitimate legal advice, medical advice, or financial advice. I am not a licensed medical provider, legal services provider, or financial services provider. All medical-related Astrology information is entirely historical & anecdotal, and should not be constituted as legally recognized medical advice.
Astrology Readings may or may not resonate with the Customer, and at any time Vendor maintains the right to deny service to any individual, without explanation. If service is denied, a full refund will be granted upon denial. If no accurate time/location are provided for Readings, Vendor may be unable to provide House Analysis and will provide solely Planetary Analysis instead. Customer understands that this will decrease the amount of detail in the Reading and assumes full liability of this risk. Customer will receive Reading within fourteen (14) days of Order Date for all recorded Birth Chart Readings.
For Consultations + Project Management Services:
All consultation, private event, and appointment bookings will be on a first-come-first-serve basis; and no specific dates/times can be guaranteed (unless previously agreed upon in private communications). In order to improve chances of securing a specific date/time for your consultation, please book in advance to ensure enough time for your specific scheduling needs, and use the Booking Calendar to see Gold Titan availability before you book a consultation or Private Event.
Any Astrological extrapolation made during any Consultation or Private Event session is an intuitive interpretation of the planetary influences present at a specific moment or moments; and should not be taken as legitimate legal advice, medical advice, or financial advice. I am not a licensed medical services provider, legal services provider, or financial services provider. All medical-related Astrology information is entirely historical & anecdotal, and should not be constituted as legally recognized medical advice.
Incorporation of Astrology into Project Management is only supplementary material to the industry standard best practices as formally recognized by the Project Management Institute (PMI). Astrology is not recognized by the PMI as a formally recognized project management methodology, and the integration of PMP-certified project management techniques with supplementary Astrological techniques is a personal business model choice. This is not a reflection of the PMI industry standard best practice.
At any time Vendor maintains the right to deny consultation and private event astrology service to any individual, without explanation. If service is denied, a full refund will be granted upon denial.